Bureau Insurance Statement of Services

Our Statement of Services outlines our services and mutual obligations.  We are happy to discuss these with you if you have any questions.

Our role

As your insurance broker/adviser we will source and recommend products from a number of insurers in most cases.  However, in some cases we may recommend a product or provider that we have negotiated exclusive rates with.  In this case we will disclose this fact to you.

Our obligations to you

All financial advisers including insurance brokers must be registered, provide you with a disclosure statement and belong to an external disputes resolution service.  We have a statutory duty to act with care, diligence and skill and not to mislead our clients.  Insurance can be a complicated process if you are not used to it.  As your insurance broker/adviser we will provide advice, support and guidance as you complete the insurance process.

Pre-placement services

Before you place insurance we will help you with the following:

  • Assist with preparing documents to submit to potential insurers, such as:
    – assessing risks,
    – assessing insurance requirements,
    – developing specifications and gathering underwriting information.
  • Advise and recommend on potential insurance provider(s).
  • Negotiate rates and obtain terms from potential insurance provider(s).
  • Confirm cover and terms on your behalf.
  • Advise on premium funding options or other products as necessary.

Post-placement services

Once you have chosen the coverage you require, you can expect us to:

  • Send your confirmation of coverage via post or email.
  • Obtain policies and endorsements from the chosen insurance provider.
  • Ensure the policy is consistent with the agreed terms and provide you with coverage summaries.
  • Arrange confirmation of insurance on request.

On-going services

Once you have chosen the coverage you require, you can expect us to:

  • Send your confirmation of coverage via post or email.
  • Obtain policies and endorsements from the chosen insurance provider.
  • Ensure the policy is consistent with the agreed terms and provide you with coverage summaries.
  • Arrange confirmation of insurance on request.
  • Forwarding taxes and levies you have paid to the appropriate parties as required.
  • Reviewing premium adjustments and prepare these if necessary.
  • Monitoring published performance of your policy provider (Insurer) to ensure it meets Reserve Bank minimum financial guidelines. If your provider falls below minimum guidelines we will alert you in order for you to make a decision on the future of your policy.
  • Helping you lodge claims and being your advocate with the relevant insurance providers and any loss adjusters involved.

Additional services

At your request we can offer the following additional services:

  • Premium funding options for your insurance policies.
  • Advising on indemnity and insurance provisions in your commercial contracts.
  • Arranging an independent review of your Business Interruption sums insured and Indemnity Period from an external expert.
  • Assistance with a bespoke Business Continuity Plan for your business.

A number of these services fall outside of our core services and may be subject to the agreement of additional remuneration between us or with the relevant outside service provider.

Privacy and Confidentiality

All information about your business or persons will be kept confidential except:

  • when used as part of our service offering;
  • where we are required to disclose information by law or a regulator;
  • if the information is already public knowledge.

No information will be disclosed outside of this arrangement without your consent.

Conflicts of Interest

We have procedures in place to identify and respond to conflicts of interest. If a potential conflict is identified, we will contact you and work together to find a suitable solution.

Your obligations


Prompt payment of premiums, taxes and levies (if applicable) on receipt of our invoices (unless arranged otherwise).

You must also indemnify us against any liability we may incur regarding payment of New Zealand Fire Service levies payable when New Zealand risks are placed with overseas Insurers.


You are solely responsible for the accuracy of any information provided by you to us and to your insurance provider.  Inadequate or incorrect information provided intentionally or in error could result in the impairment or voiding of your insurance cover.

We take no liability for the accuracy or completeness of any information that you provide including the placement or provision of insurance on your behalf on incomplete or inaccurate information.

Please let us know if you have any concerns regarding the information you are providing or the level of cover you are requesting.

You are required to:

  • Fully disclose any material information to us and your insurance provider.  Disclosure in this context includes every matter that you know or could reasonably be expected to know that is relevant to the insurer’s decision to accept the risk and, if so, on what terms.
  • Set adequate sums insured and liability limits for cover.
  • Advise us if you have any questions or concerns regarding the information you are providing for insurance purposes.


There are several ways that we are remunerated for our services:

  • Brokerage which is generally a percentage of the premium paid by you and allowed to us by the Insurer.  The rates of brokerage vary between Insurers and types of insurance policies.
  • A fee payable by you covering the placement of a specific insurance policy or policies.  This may be instead of, or in addition to, brokerage paid.
  • An hourly rate for a claim or series of related claims (set in some cases for claims taking in excess of 5 hours to manage).
  • An annual administration charge for policies and other documentation provided to you.  We also charge a nominal administration fee for policy amendments during the year.
  • Commission and/or other payments from premium financiers for insurance policies that are funded.
Please feel free to discuss any of the above with us.

Term and Termination

Our services may be terminated by you or us with one month’s notice in writing to the other party.
If you decide to terminate our services we will be entitled to retain all brokerage and fees for any policies of insurance that we have arranged on your behalf.  In the event that any insurance premiums are outstanding at the time of termination you must pay us these amounts as part of the termination arrangements.
We will provide all reasonable assistance and cooperation after such notice of termination.
We may continue to answer queries and provide assistance after this period if requested by you, however we reserve the right to charge scale fees for the provision of such services.

Insurance Advisernet

We are a member of Insurance Advisernet New Zealand Limited (I.A.N.Z.) who provide certain services and facilities to us.  These services include:

Client Money

Insurance Advisernet operates a Trust Account for the collection of client premiums and the onwards payment of these premiums to Insurers.  The Trust Account is audited at least annually by a qualified auditor not affiliated with Insurance Advisernet.

Professional Indemnity Insurance

We hold Professional Indemnity Insurance under the umbrella of Insurance Advisernet, in the amount of NZ$100m, one of the highest limits of cover purchased by any insurance broker in New Zealand.  We firmly believe in standing behind the advice and service we provide to our clients and therefore do not have any limitations of liability under our terms of business.  Insurance Advisernet may receive a commission or fee for policies arranged by us. Further information on Insurance Advisernet can be found at www.insuranceadvisernet.co.nz.

General Information


We maintain a procedure for handling complaints by clients, designed to ensure that the complaint is dealt with promptly and fairly.  If you have any complaints please contact your adviser/broker in the first instance or you can go directly to our Complaints Manager whose name and contact details can be found on our website or by contacting your adviser/broker.

Insurance Advisernet also maintains a complaints service and you can make a complaint direct to them by contacting the Managing Director, David Crawford:

  • By letter to PO Box 74557, Greenlane, Auckland 1546.
  • By email to davidc@ianz.co.nz
  • By telephone to 09 926 2062

We are also members of an external disputes resolution service as required under the Financial Service Providers (Registration and Disputes Resolution) Act 2008, details of which can be found on our Disclosure Statement and website.

The Insurance Brokers Association of NZ Inc.

We are also a member of The Insurance Brokers Association of New Zealand Inc. (IBANZ), which is New Zealand’s professional body representing the interests of fire and general insurance brokers, risk managers and consumers in New Zealand.  We adhere to the IBANZ Code of Professional Conduct. Further information can be obtained at www.ibanz.co.nz.

Our focus is to drive value to the clients of our brokers. This means if you are a client of an Insurance Advisernet member broker you automatically gain all the benefits and security we offer to our members including:

  • Access to market leading policy wordings;
  • The security of a centralised Trust Account for all client premiums that is regularly audited by two independent firms, ensuring your premiums are safe; 
  • $100 Million Professional Indemnity policy backing our members’ advice and service;
  • A compulsory Professional Development programme ensuring all our members have continuing professional development;
  • Claims advocacy for large or difficult losses, whenever our members request it; 
  • The best technology, driving efficiency through reducing the administrative burden for our members; 
  • Ensuring all members are compliant with all relevant legislation and codes of practice, so clients have peace of mind. 

Because of our unique offering of added value through our member brokers, today we are one of the leading and most respected General Insurance businesses in New Zealand.

Bureau Insurance is a proud partner of Insurance Advisernet

Bureau Insurance is a proud and long-standing member of Insurance Advisernet, a national network of independent Fire and General insurance brokers. The collective buying power of this group allows us to offer you the best available insurance solutions at the best available price.

Insurance Advisernet gives us access to one of the largest databases of risk profiling in New Zealand. This enables us to provide a detailed hazard report on almost any industry in New Zealand. With the benefit of this report we can then work with you to identify all of these exposures and develop a programme to ensure that your business is protected correctly.

Using Insurance Advisernet, we are able to negotiate excellent rates and exclusive insurance solutions from major New Zealand insurance companies. We can also access the Australian insurance market and Lloyd’s of London for risks that are difficult to insure locally.

Belonging to the Insurance Advisernet network means we have the latest insurance broking IT platform, systems and infrastructure. Our team constantly improve their skills through the network’s outstanding professional development programme. 

All insurance premiums are handled by Insurance Advisernet and paid into a separate Trust Account which is audited annually (refer Audit Report below). Insurance Advisernet are responsible for paying your premiums to the insurance companies. This allows you to have confidence that any monies paid by you (in addition to your rights under the Intermediaries Act) are paid to the insurer. We will not handle any of your premiums or have access to any of those funds. 

As an Insurance Advisernet member, we hold $100M Professional Indemnity insurance, one of the highest levels of any broker in New Zealand (refer Certificate of Insurance below). We firmly believe that adequate insurance is a foundation of best business practice, and we practice what we preach.

At Bureau Insurance, we are committed to providing you with the highest quality advice, products and service. Insurance Advisernet helps us achieve this aim. 

Insurance Advisernet New Zealand is a group of over 40 independent insurance broking businesses throughout New Zealand. We were established in 2006 and through our relationship with Insurance Advisernet Australia are partnered with ASX-listed AUB Group. This enables us to empower our locally owned brokers with the benefits of scale. With more than $4.5 Billion of gross premiums under management in the AUB Group it gives us unrivalled buying power that now spans every major insurer in New Zealand and Australia, plus access to overseas insurers including Lloyd’s of London.

Through our partnership with NZbrokers (majority owned by AUB Group), we collectively look after over $500 Million of client premiums and over 140,000 clients throughout New Zealand.